The Second Party/Purchaser(s) may rescind or cancel this Agreement only by submitting a written request for cancellation through email to customercare@orchidhospitalityholidays.com . For the avoidance of doubt, no verbal request, telephonic conversation, oral communication, or any other informal mode of communication shall constitute or be deemed a valid cancellation request under this Agreement.
Upon acceptance of the cancellation request, the Company shall be entitled to deduct cancellation charges from the amount paid by the Second Party/Purchaser(s) in accordance with the following schedule:
| Cancellation Request Timeline | Cancellation Charges |
|---|---|
| Within seventy-two (72) hours from the date of enrolment | 10% of the amount paid |
| From the 4th up to and including the 7th day from the date of enrolment | 25% of the amount paid |
| From the 8th up to and including the 15th day from the date of enrolment | 50% of the amount paid |
| From the 16th up to and including the 21st day from the date of enrolment | 75% of the amount paid |
| After the expiry of twenty-one (21) days from the date of enrolment | 100% of the amount paid; the package shall be considered non-refundable |
The OHHPL shall further be entitled to deduct the value of any used vacation nights or other contractual benefits already availed of or utilized by the Second Party/Purchaser(s), wherever applicable, prior to determining the final refundable amount.
The refundable amount, if any, after deduction of the applicable cancellation charges and all other lawful deductions permissible under this Agreement, shall be processed within forty-five (45) working days from the effective date of cancellation and shall be remitted only through the same mode of payment or payment instrument originally used by the Second Party/Purchaser(s) at the time of enrolment.
Orchid Hospitality & Holidays is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence.
503, 5th floor, Pragati House, 47-48, Nehru Place New Delhi-110019
Customer Care: +91 11 41345643, +91 11 41345644
Toll-Free: 1800-102-1513
