Privacy Policy

This Privacy Policy applies to the operations of Orchid Hospitality & Holidays Pvt. Ltd. (OHHPL) and its affiliates (referred to as “OHHPL,” “We,” “Us,” or “Our”). By using this website or providing your personal information, you consent to the practices described herein.

This document outlines how OHHPL collects, uses, discloses, and protects your personal information, in accordance with applicable laws in India.

If you have any questions, please contact:

Privacy Officer
Orchid Hospitality & Holidays Pvt. Ltd.
503, 5th Floor, Pragati House, 47–48, Nehru Place, New Delhi – 110019
Phone: +91 11 4134 5643
Email: info@orchidhospitalityholidays.com

1. Collection of Personal Information (Purpose)

When you submit your personal data via our website or during interactions with OHHPL, you expressly consent to the collection, processing, and disclosure of your information for the following purposes:

Vacation Ownership : Information collected at the time of ownership registration and throughout the ownership lifecycle (e.g., contact details, age, gender, usage history, payment data, survey responses).
Travel Bookings: Personal data collected to process and fulfill your travel-related requests and bookings.
Business Interactions: General data collected during commercial or business engagements with OHHPL.
Children’s Data: We do not knowingly collect information from children under 13 without verified parental consent, in compliance with COPPA.
Scope: This policy covers client data only. Employee and contractor data is governed by separate internal protocols.

We collect only the data necessary for legitimate business functions and marketing (when consented). You may withdraw consent at any time.

2. Use & Disclosure of Personal Information

Your personal information is primarily used to:

Operate and manage your vacation ownership.
Enhance and improve our services and client experience.
Communicate relevant updates and offers (subject to your preferences).
Fulfill travel bookings and associated services.

We do not disclose your data without your consent, except where:

Required by law;
Necessary to protect public or personal safety;
The business, assets, or data are transferred as part of a sale or restructuring.

You may opt-out of promotional communications at any time by contacting us. Please allow 28 days for full processing of such requests.

3. Service Providers

OHHPL engages third-party vendors (e.g., IT support, marketing partners) to perform services on our behalf. These providers are contractually bound to:

Maintain confidentiality.
Use personal data solely for authorized tasks.
Adhere to data protection and security standards.

4. Marketing Communications

We may contact you (via email, phone, or mail) to:

Notify you about upcoming ownership renewals or benefit expirations.
Share offers, updates, or new services relevant to your preferences.

Essential communications related to your vacation ownership status may be sent regardless of your marketing preferences.

To opt out of marketing communications:

Call: 1800-102-1513
Email: info@orchidhospitalityholidays.com
Post: Orchid Hospitality & Holidays Pvt. Ltd., 503, 5th Floor, Pragati House, 47–48, Nehru Place, New Delhi – 110019
Business Hours: Mon–Sat, 10:30 AM–6:30 PM | Closed Sundays & National Holidays

5. Website Users & Cookies

OHHPL uses industry-standard SSL encryption to protect your data during online transactions.

We use cookies to improve user experience. These small data files:

Identify your device and preferences.
Help personalize services and enhance navigation.
Do not collect additional personal data without consent.

You can manage cookie settings through your browser.

For questions regarding digital data or cookie policies:

Phone: +91 11 4134 5643
Email: info@orchidhospitalityholidays.com

6. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Users are advised to read the privacy policies of such sites before providing personal data.

7. Mobile App Data Usage

When using OHHPL’s mobile applications, we may collect:

Device information (model, OS, IP address, contacts, etc.)
Location data (used for localized services)
Technical identifiers for functionality, diagnostics, and spam prevention

You can disable location services in your device settings. All mobile data is processed to enhance app performance, personalize content, and secure services.

8. Updating or Deleting Personal Information

To update or correct inaccurate personal data, contact us directly.
To delete your personal data, send an email to:
📩 customercare@orchidhospitalityholidays.com
Subject: “My Data, My Consent”

We will take reasonable steps to delete your data unless retention is required by law or regulation.

9. Data Storage & Security

We maintain robust security standards to protect your personal data:

Encrypted and password-controlled systems
Restricted access to authorized personnel only
Audit logs tracking access to sensitive data
Daily offsite backups for disaster recovery
Private data networks with no external internet exposure
Intrusion detection systems to monitor network integrity

Upon request, we will share a copy of your personal data in a structured, machine-readable format.

10. Complaints & Questions

If you have concerns regarding this Privacy Policy or wish to file a complaint, please contact:

📞 +91 11 4134 5644
📧 info@orchidhospitalityholidays.com
🕒 Monday to Saturday – 10:30 AM to 6:30 PM

11. Grievance Redressal Mechanism

If you believe your data has been misused or improperly disclosed, please contact our Grievance Redressal Officer at:

📧 customercare@orchidhospitalityholidays.com
📍 Postal Address:
Grievance Redressal Officer
Orchid Hospitality & Holidays Pvt. Ltd.
503, 5th Floor, Pragati House, 47–48, Nehru Place, New Delhi – 110019
📞 +91 (011) 41345644

Please include in your complaint:

Description of the disputed personal data.
Statement clarifying if the information is personal or sensitive.
Your ownership ID, mobile number, and/or email.
A good-faith declaration that the data has been misused.
A statement under penalty of perjury verifying the accuracy of your complaint and your authority to act.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. You will not lose any rights without your explicit consent.

We will:

Display the latest revision date on our website.
Notify clients of significant changes via email or website announcements.

Archived versions of the policy will remain accessible upon request.

For questions or suggestions regarding this Privacy Policy, please email:
📧 info@orchidhospitalityholidays.com